Cancellation
and refunds.

A property check is a service rather than a product return. Your accepted quotation records the precise duties, times, charges and policy version.

An enquiry is not a booking. The written quotation confirms duties, timing, price, VAT and any agreed travel or attendance component. A visit and continuous overnight guarding are different services.

Before dispatch: you may cancel for a full refund. After dispatch or an expressly requested early start: any charge must be reasonable, reflect work actually supplied and any legally recoverable loss, take account of loss mitigation, and respect statutory rights. We refund the unperformed balance; there is no automatic full-fee or no-refund rule.

If a site is unsafe or inaccessible, the officer may withdraw to safety, notify operations and provide an appropriate report. Operations assesses the work delivered and any reasonable attendance component agreed before booking, and refunds the unprovided part. Withdrawal does not automatically earn the full visit fee.

If we cannot provide the agreed service, we offer a refund for the unprovided service, or a reschedule if you choose. Any statutory remedies remain available.

Consumers booking online or by telephone normally have 14 days after the contract date to cancel. If you expressly request work to start during that period, you may owe a proportionate amount for work provided before cancellation. You lose that cancellation right after full performance only where you expressly requested the early start and acknowledged this consequence. Statutory rights for a service not provided with reasonable care and skill remain unaffected.

Contact dispatch@spartaguard.co.uk or 0333 577 2477 with the reference and a clear cancellation request. No special wording is required. Refunds due under statutory cancellation rights are made within 14 days of receiving the cancellation notice; other agreed refunds are issued within 14 days. We use the original payment method unless you expressly agree otherwise, with no refund administration fee.

How to cancel

Email dispatch@spartaguard.co.uk or call 0333 577 2477. Keep a copy of your request. You can use these words, but a clear statement in your own words is sufficient:

I wish to cancel my security service. Booking reference: [reference]. Customer name: [name]. Property address: [address]. Booking date: [date]. Please confirm cancellation and any refund or proposed charge.

Sparta Guard Ltd, 41 Hurworth Road, Darlington DL2 2BN.